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    A service from Advanced Technical Systems Group
    designed to fit every organizations requirement for
    support of their IT Infrastructure, Voice and Security

NetVitals™, one stop for all of your IT, Voice
and security support needs

NetVitals Managed Services consists of four service levels. Each level builds on the advantages of the previous level allowing our customers the flexibility to pick and choose services that best fit their needs.

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What is NetVitals?

NetVitals Managed Service offering in one of the most robust offerings the industry has to offer. The offering consists primarily of 4 service levels building on the advantages of the previous tier. With our “Gold” tier we can completely manage all aspects of your IT, Voice and Security Infrastructure with carrier remediation, onsite break/fix services and vendor case escalation. Our Highly trained engineers are experienced with complex data networks, security and voice services. Depending on your environment NetVitals and take complete ownership of your Infrastructure or offload tasks from current IT staff allowing them to focus on more pressing issues at hand. Our Network Operations Center (NOC) is located Holbrook, NY with convenient access to public transportation and airports.

What We Offer

  • 24x7 Monitoring
  • Traffic Analysis
  • Hardware Health Statistics
  • Remote Support
  • Custom Reports and Alerting
  • Web Portal Access
  • Replacement Devices

Service Level Offerings

Advanced Alerts and Reports

Our Alerting and Reporting features allow for customized and personalized reports and alerting for IT and management staff. These custom options allow for superb availability and historical reporting as well as charting of critical statistics such as packet loss, availability and average response times.

Optimize Performance

We monitor vital software and hardware health statistics, giving you a simplified readout of where the greatest usage is on your network. From CPU and Memory Usage to Traffic Analysis Statistics we’ll help you get a better handle on how to distribute your networks greatest strains. In addition we can offer to monitor IP SLA Statistics across multiple sites.

Web Access

With our Customer Web Portal all of your reports, views and helpdesk access are aggregated into one convenient place. Our secure customer portal allows you to open and manage trouble tickets for our support team, as well as, giving you access to view your current network health and historical reporting statistics. Our Customer Web Portal is available 24/7 for customer convenience.

Purchasing Assistance

NetVitals can help when its time to upgrade from legacy devices and systems. Our Parent Company is an authorized Cisco Silver Partner and reseller and when a critical component fails or needs to be replaced we can be there in order to ease the process. We offer a number of network, server, and voice devices in order to best fit your companies growing needs.

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